Professional Journey

Deepa Ajish

Hello! I’m Deepa Ajish

As a result-oriented Technology Leader in the Fintech industry, I bring over two decades of comprehensive experience in driving transformation and automation through cutting-edge technology solutions. My career has been marked by a steadfast commitment to leveraging innovative technologies to achieve optimal outcomes and delivering strategic initiatives that propel businesses forward. In every endeavor, I focus on maximizing efficiency, fostering growth, and achieving excellence, whether through implementing advanced automation processes or leading transformative projects.

As an organizational, business, and process transformation professional, I have a proven track record of solving complex business problems through the judicious application of technology. My expertise extends to mentoring, coaching, and leading collaborative teams, where I build respect and foster strong partnerships. By coordinating business units and technical teams, I ensure the development and deployment of effective solutions.

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WORK EXPERIENCE

“The only source of knowledge is experience.” – Albert Einstein

Vice President
Manager Service Delivery
ITO Support Specialist
Field Engineer

EDUCATION & CREDENTIALS

“Education is the most powerful weapon which you can use to change the world.” – Nelson Mandela

Education

Bachelor Of Technology

  • Applied Electronics and Instrumentation – Engineering, Computer Science, Mathematics
Certification

ServiceNow

    • Certified Implementation Specialist
      • Security Incident Response
      • Vulnerability Response
      • IT Service Management
      • Risk and Compliance
    • Certified Application Developer
    • Certified System Administrator
    Certification

    Big Data

    • Big Data Hadoop and Spark Developer, Apache Kafka
    Certification

    MicroFocus

    • Accredited Integration Specialist – Service Manager Implementation
    Certification

    ITIL

    • Intermediate – IT Service Transition – Process and practice elements and management techniques required to build, test, and implement products and services
    Certification

    Cisco

    • Cisco Certified Network Associate – Certified skills in networking fundamentals, IP services, security fundamentals, automation, and programmability
    • ServiceNow Implementation & Optimization
    • IT Service Management (ITSM)
    • IT Asset Management (ITAM)
    • Configuration Management (CMDB)
    • IT Operations Management (ITOM)
    • Vulnerability Response (VRM)
    • Integrated Risk Management (IRM)
    • Risk & Compliance
    • Data Security & Privacy
    • Cloud Computing
    • Team Leadership, Mentoring & Coaching
    • Transformation & Automation
    • Project Management & Stakeholder Engagement
    • Process Management & Product Management
    Skills
    • Agile, Scrum, and Waterfall Methodologies
    • ITIL Framework
    • Software Development Lifecycle (SDLC)
    • Cloud Computing (ServiceNow, Azure, AWS)
    • Code Review & Quality Assurance
    • DevOps and Automation
    • Cloud Technologies (Flexera, xMatters, Splunk, Torq, Blancco)
    • Programming Languages (JavaScript, HTML, CSS, Python, PowerShell)
    • API Integrations (REST, SOAP, JDBC)
    • Database Management (SQL, Oracle)
    Membership

    Memberships

    • Senior Member of IEEE, the world’s largest technical professional organization dedicated to advancing technology for the benefit of humanity

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