Professional Journey

Hello! I’m Deepa Ajish
As a results-driven Technology Leader in the Fintech sector, I bring over 20 years of experience spearheading transformation and automation initiatives through advanced technology solutions, including artificial intelligence and machine learning. My career is defined by a relentless pursuit of innovation, consistently leveraging emerging technologies to deliver strategic outcomes that accelerate business growth and operational excellence.
With deep expertise in organizational, business, and process transformation, I excel at solving complex challenges by architecting intelligent, scalable solutions that integrate automation, data-driven decision-making, and advanced technologies. I lead the design and delivery of AI-powered systems and machine learning models that drive operational efficiency, enhance performance, and support sustainable growth. My approach combines strategic thinking with hands-on execution — bridging business needs and technical capabilities through mentorship, cross-functional collaboration, and strong stakeholder alignment to foster innovation and measurable impact.





Bachelor Of Technology
- Applied Electronics and Instrumentation – Engineering, Computer Science, Mathematics

ServiceNow
- Certified Implementation Specialist
- Security Incident Response
- Vulnerability Response
- IT Service Management
- Risk and Compliance
- Certified Application Developer
- Certified System Administrator

Big Data
- Big Data Hadoop and Spark Developer, Apache Kafka

MicroFocus
- Accredited Integration Specialist – Service Manager Implementation

ITIL
- Intermediate – IT Service Transition – Process and practice elements and management techniques required to build, test, and implement products and services

Cisco
- Cisco Certified Network Associate – Certified skills in networking fundamentals, IP services, security fundamentals, automation, and programmability

- ServiceNow Implementation & Optimization
- IT Service Management (ITSM)
- IT Asset Management (ITAM)
- Configuration Management (CMDB)
- IT Operations Management (ITOM)
- Vulnerability Response (VRM)
- Integrated Risk Management (IRM)
- Risk & Compliance
- Data Security & Privacy
- Cloud Computing
- Team Leadership, Mentoring & Coaching
- Transformation & Automation
- Project Management & Stakeholder Engagement
- Process Management & Product Management

- Agile, Scrum, and Waterfall Methodologies
- ITIL Framework
- Software Development Lifecycle (SDLC)
- Cloud Computing (ServiceNow, Azure, AWS)
- Code Review & Quality Assurance
- DevOps and Automation
- Cloud Technologies (Flexera, xMatters, Splunk, Torq, Blancco)
- Programming Languages (JavaScript, HTML, CSS, Python, PowerShell)
- API Integrations (REST, SOAP, JDBC)
- Database Management (SQL, Oracle)

Memberships
- Senior Member of IEEE, the world’s largest technical professional organization dedicated to advancing technology for the benefit of humanity