Professional Journey

Deepa Ajish

Hello! I’m Deepa Ajish

As a results-driven Technology Leader in the Fintech sector, I bring over 20 years of experience spearheading transformation and automation initiatives through advanced technology solutions, including artificial intelligence and machine learning. My career is defined by a relentless pursuit of innovation, consistently leveraging emerging technologies to deliver strategic outcomes that accelerate business growth and operational excellence.

With deep expertise in organizational, business, and process transformation, I excel at solving complex challenges by architecting intelligent, scalable solutions that integrate automation, data-driven decision-making, and advanced technologies. I lead the design and delivery of AI-powered systems and machine learning models that drive operational efficiency, enhance performance, and support sustainable growth. My approach combines strategic thinking with hands-on execution — bridging business needs and technical capabilities through mentorship, cross-functional collaboration, and strong stakeholder alignment to foster innovation and measurable impact.

Vice President
Manager Service Delivery
ITO Support Specialist
Field Engineer
Education

Bachelor Of Technology

  • Applied Electronics and Instrumentation – Engineering, Computer Science, Mathematics
Certification

ServiceNow

  • Certified Implementation Specialist
    • Security Incident Response
    • Vulnerability Response
    • IT Service Management
    • Risk and Compliance
  • Certified Application Developer
  • Certified System Administrator
Certification

Big Data

  • Big Data Hadoop and Spark Developer, Apache Kafka
Certification

MicroFocus

  • Accredited Integration Specialist – Service Manager Implementation
Certification

ITIL

  • Intermediate – IT Service Transition – Process and practice elements and management techniques required to build, test, and implement products and services
Certification

Cisco

  • Cisco Certified Network Associate – Certified skills in networking fundamentals, IP services, security fundamentals, automation, and programmability
  • ServiceNow Implementation & Optimization
  • IT Service Management (ITSM)
  • IT Asset Management (ITAM)
  • Configuration Management (CMDB)
  • IT Operations Management (ITOM)
  • Vulnerability Response (VRM)
  • Integrated Risk Management (IRM)
  • Risk & Compliance
  • Data Security & Privacy
  • Cloud Computing
  • Team Leadership, Mentoring & Coaching
  • Transformation & Automation
  • Project Management & Stakeholder Engagement
  • Process Management & Product Management
Skills
  • Agile, Scrum, and Waterfall Methodologies
  • ITIL Framework
  • Software Development Lifecycle (SDLC)
  • Cloud Computing (ServiceNow, Azure, AWS)
  • Code Review & Quality Assurance
  • DevOps and Automation
  • Cloud Technologies (Flexera, xMatters, Splunk, Torq, Blancco)
  • Programming Languages (JavaScript, HTML, CSS, Python, PowerShell)
  • API Integrations (REST, SOAP, JDBC)
  • Database Management (SQL, Oracle)
Membership

Memberships

  • Senior Member of IEEE, the world’s largest technical professional organization dedicated to advancing technology for the benefit of humanity

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