Professional Journey

Deepa Ajish

Hello! I’m Deepa Ajish

As a results-driven Technology Leader with over 20 years of experience in the Fintech industry, I specialize in driving digital transformation and automation by leveraging artificial intelligence (AI) and machine learning (ML). Consequently, over the course of my career, I have built a reputation for innovation and a steadfast commitment to using emerging technologies to deliver measurable business outcomes, accelerate growth, and improve operational efficiency.

Moreover, drawing on deep expertise in organizational, business, and process transformation, I craft strategies that drive meaningful change. In addition, with a strong problem-solving mindset, my focus is on architecting intelligent, scalable solutions that integrate automation, data-driven decision-making, and advanced technologies. As a result, through hands-on leadership, I oversee the design and delivery of AI-powered systems and machine learning models that enhance operational efficiency, boost performance, and enable sustainable growth.

Furthermore, my approach blends strategic vision with hands-on execution. Additionally, I bridge the gap between business goals and technical capabilities through mentorship, cross-functional collaboration, and stakeholder alignment—fostering innovation and delivering measurable impact. Ultimately, this combination of strategic foresight and practical execution ensures that technology investments translate into long-term value and competitive advantage.

Vice President - MUFG
Manager - Service Delivery
ITO Support Specialist
Field Engineer
Education
  • Applied Electronics and Instrumentation – Engineering, Computer Science, Mathematics
Certifications
  • Applied Generative AI for Digital Transformation – Expertise in harnessing generative AI to deliver original, high‑impact content that accelerates digital transformation. Skilled in applying advanced AI capabilities to drive innovation, streamline processes, and unlock new opportunities for organizational growth.
Certifications
  • Certified Implementation Specialist: Security Incident Response
  • Certified Implementation Specialist: Vulnerability Response
  • Certified Implementation Specialist: IT Service Management
  • Certified Implementation Specialist: Risk and Compliance
  • Certified Application Developer
  • Certified System Administrator
Certifications
  • Intermediate – IT Service Transition – Process and practice elements and management techniques required to build, test, and implement products and services
Certifications
  • Big Data Hadoop and Spark Developer, Apache Kafka
Certifications
  • Accredited Integration Specialist – Service Manager Implementation
Certifications
  • Cisco Certified Network Associate – Certified skills in networking fundamentals, IP services, security fundamentals, automation, and programmability
Core Competencies
  • Generative AI and Machine Learning Frameworks
  • Natural Language Processing (NLP) applications
  • Prompt Engineering & Optimization for Large Language Models (LLM)
Core Competencies
  • ServiceNow Implementation & Optimization
  • IT Service Management (ITSM)
  • IT Asset Management (ITAM)
  • Configuration Management (CMDB)
  • IT Operations Management (ITOM)
  • Vulnerability Response (VRM)
  • Integrated Risk Management (IRM)
Core Competencies
  • Risk & Compliance
  • Data Security & Privacy
  • End-of-Life (EOL)
Core Competencies
  • Team Leadership, Mentoring & Coaching
  • Collaboration & Cross-Functional Team Building
  • Project Management & Stakeholder Engagement
  • Process Management & Product Management
Skills
  • AI/Automation: ServiceNow AI Search, Virtual Agent, IntegrationHub, LLM, AI-Agents
  • Cloud & Infrastructure: Azure, AWS, Flexera, Intune, ServiceNow, xMatters, Splunk 
  • IT Process: ITIL Framework
  • Software Engineering: Software Development Lifecycle (SDLC), DevOps
  • Project Management: Agile, Scrum, and Waterfall Methodologies
  • Quality Control: Code Review & Quality Assurance
  • Programming & Scripting: JavaScript, HTML, CSS, Python, PowerShell, SQL
  • API Integrations: REST, SOAP, JDBC
Memberships
  • Senior Member of IEEE, the world’s largest technical professional organization dedicated to advancing technology for the benefit of humanity

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