🛡️Vice President – Systems Engineering
⚙️Functional Responsibilities
- Directed a high-performing engineering team of developers and analysts across onsite and offshore models to deliver strategic business solutions.
- Conducted technical architecture assessments, provided design leadership, and defined direction for ServiceNow engineering and citizen development initiatives.
- Drove project execution using both Agile and Waterfall methodologies, ensuring strict compliance with delivery schedules.
- Mentored citizen teams in building ServiceNow solutions, including proofs of concept, wireframes, and mock-ups.
- Collaborated with cross-functional stakeholders to gather requirements, design tailored solutions, and oversee successful implementations.
- Managed and safeguarded ServiceNow’s platform and security architecture.
- Owned the ServiceNow roadmap, planned subscription strategies, and defined capabilities to enhance employee experience and IT service delivery.
- Established and refined strategies, policies, and procedures to maintain data integrity while advancing process, tool, and technology improvements.
- Facilitated regular engagements with technology owners, led quarterly initiatives, and ensured compliance with regulatory audits.
- Implemented governance standards for ServiceNow, prioritizing configuration over customization, managing code migration, environment cloning, and enforcing best practices for user and data management.
- Spearheaded the implementation of ServiceNow across various modules.